Aimco’s customer service philosophy of “Whatever it takes to make you feel at home” motivates team members to deliver best-in-class service to residents each day.
Residents who choose to make their home at an Aimco community can expect to live in a respectful environment surrounded by good neighbors. In turn, all new Aimco residents sign a Good Neighbor Policy as part of their lease agreement – a pledge to join us in maintaining a welcoming, positive and relaxing experience for the entire community. This mutual arrangement gives residents peace of mind that their home is their respite from daily concerns.
A HEALTHY HOME
Aimco residents have a strong desire to live in communities with amenities to support a healthy lifestyle. Aimco fulfills resident needs by providing contemporary fitness centers, walkable communities, pool areas and bike storage rooms, all in a 100% smoke-free environment. Aimco is pet friendly and has introduced amenities for four-legged family members including dog parks, and onsite washing and grooming areas.
Residents can review their accounts, pay their rent or log service requests at any time by accessing a customized web portal. The team reviews all service needs on a daily basis and guarantees a response to residents within 24 hours – just another way Aimco strives to be a leader in customer service.